Graphic card RMA update

So I have been with out my graphic card for near a month and now waiting for the store where it was purchased from to process it, Asus was quick in there part of the RMA but the store who Asus had forwarded all our emails with all the info they needed has only just contacted me asking for all the info again.

I should now say I guess that the store in question does not have a good reputation when it comes to warranty claims and doing google searches just fills me with confidence, Only time will tell if theI’ve Got A Bad Feeling About This ” is correct